This post from the official turntable.fm blog is so honest and relevant right now that I’m going to link to it as well as quote the entire post (so anyone reading this blog sees what tt.fm has to say). It is frustratingly difficult to manage a system with an unexpectedly large user base with a tiny team, so, while they may not be meeting everyone’s expectations, I’m glad they are making time to give updates like this.
One suggestion I’d give to tt.fm would be to hire/grab an ‘intern’ to do nothing but be the media voice of the company – someone that can listen in on some of the meetings/conversations, understand the gist of a situation, then relate a message back to the core team and ask for their approval to broadcast that message out to the user base/investors/media/whichever audience is appropriate.
Now, here is the latest turntable.fm post:
Many users have been complaining about the level of bugginess on the site recently, so we thought we would take a minute to let you all know what’s going on and were we are in solving the problem.
The top problems reported include: DJs are being disconnected, trouble uploading songs, chat lag, and freezing. Alone any of these bugs would be annoying, but in combination they can be pretty rough! At first it looked like these problems were primarily due to a new server we put in to deal with the increase in traffic that we were expecting to get with the iPhone app launch and opening up the site more. We fixed those issues and moved on. Now it seems that there are several other problems contributing to the current state of things as well; the upshot is that there is an issue with web socket connections, which is disrupting the flow of information from our servers to your browser. We admit that part of this is caused by the increase in traffic that we have been getting, while we were prepared for a realistic up-tick in users on turntable, the reality has been much greater.
I can promise you that we are doing everything that we can to get things fixed; no one wants to get knocked off the stage while they are playing their favorite tunes, including us! We are making some changes that should increase the number of successful song uploads and decrease the amount of work the upload server has to do. In addition, we have reduced the number of web sockets we need to minimize the bug inducing effects of high traffic. Please continue to send in bug reports and feedback. Our user’s opinions are invaluable at all times, but they are even more useful when things are going wrong. We are particularly interested in knowing if the knowing if the chat lag occurs for all the users in the room at the same time, so if you notice that happening, or not happening, let us know! You can send all feedback to help (at) turntable.fm.
We appreciate your continuing patience so much as we work though these growing pains. While we resolve these bugs the turntable team members who are not bug hunters will continue to work on and roll out new features on the site so that every aspect of turntable can become as awesome as possible.
Link [via official turntable.fm blog]: An Update